FAQ

Q : How do I register?
A : Click the “Register Free” link located in the upper right of the page to go to the registration page. Then, enter your details by following
      the simple registration steps.

Q : How will I know my registration account has been approved?
A : Within 48 hours you will receive an email that informs you whether your registration is accepted and approved or not.
      Upon registration and approval you can use our search function to find the exact product you’re looking for.

Q : How can I login if I forgot my password?
A : You can recover your password with your registered username, security question and answer. Click here to do so.
      Please contact our IT Department if you forgot your username or the answer to your Security Question.

Q : How can I check to see if an item is in stock?
A : Please send an Enquiry to our Sales & Marketing Department.

Q : How can I see the product price and place my order?
A : Please send an Enquiry to our Sales & Marketing Department.

Q : How do I use the search function within Everspark's E-catalogue?
A : There are two types of search functions within Everspark’s E-catalogue. Use OEM/MFG No or Everspark No for General Search.
     For advanced search, use Product Type or Car Type. The search results are not affected by punctuation or spaces.

Q : Is search case sensitive?
A : No, search is not case sensitive. You can use capital or lowercase letters in your search query.

Q : Do I need to enter a full reference?
A : No, the search engine can search for both partial or whole matches.

Q : What is the benefit of using Everspark's E-catalogue?
A : Convenience. Everspark’s E-catalogue search engine makes it easy to find the products you want by using OEM No, MFG No,
      Everspark No, Product Type and Car Type.

Q : How often is the E-catalogue updated?
A : Everspark’s E-catalogue is updated daily to ensure data accuracy and to provide greater convenience for our customers.

Q : Why do OEM or MFG numbers appear like this on browser?
A : This is because of the Skype Add-ons installed. Disabling Skype Add-ons on your browser will solve the problem.